Frequently Asked Questions
Everything you need to know before ordering with Paws & Claws.
Do you deliver across Pondicherry?+
Yes — we deliver to all areas in Pondicherry. Delivery timing depends on your location and the products ordered.
How can I place an order?+
Browse the shop, open a product and tap Order Now. You can pay securely online via Razorpay, or reach us on WhatsApp for assistance.
What payment methods do you accept?+
We accept UPI, cards, net banking and wallets through Razorpay. Cash on delivery may be available at select branches — please contact us.
Do you sell puppies or pets?+
We focus on premium pet food, grooming, accessories and boarding. For pet adoption enquiries please visit a branch or contact us directly.
Do you offer boarding / kennel services?+
Yes — our Pattanur boarding facility offers day care and overnight boarding. Visit the Branches page for details.
How do I contact you?+
Call +91 80568 80066 or +91 95663 72588, WhatsApp us, or fill in the contact form. We reply within business hours.